Shipping policy

Delivery & collection

We deliver locally from our yard at Balderton Saw Mills, Lache Lane, Chester, CH4 9LF. There is no minimum order.

Delivery charges from our Chester yard (CH4 9LF):

Up to 5 miles: £8

5 to 10 miles: £12

10 to 20 miles: £24

This covers places such as Chester, Wrexham, Deeside and Mold. If you are just outside the 20-mile area, please call us on 01244 726 518 or email info@timbersupplycentre.co.uk. When we are quieter we may still be able to help for an agreed extra charge. You can also choose free collection from our yard.

Delivery days and lead times

We deliver Monday to Friday. Standard delivery is within 3 to 5 working days, and we usually phone you to agree a delivery day that suits you. Gates and other made-to-order items usually take about 3 working days to make.

Weight limit

Each delivery is limited to 1 tonne. If your order is heavier, we will bring it in two deliveries and agree any extra charge with you before we come.

Collection

Free collection from our yard, Monday to Friday, 8am to 4pm. We are closed at weekends. In-stock items can usually be collected straight away.

Damaged or missing items

Please check your order on arrival and tell us within 48 hours if anything is damaged or missing so we can put it right. Call 01244 726 518 or email info@timbersupplycentre.co.uk.